The authors introduce a four-step process designed to counteract the biases that inevitably creep into the decision-making process.

The four villains of decision-making -- Avoid a narrow frame -- Multitrack -- Find someone who's solved your problem -- Consider the opposite -- Zoom out, zoom in -- Ooch -- Overcome short-term emotion -- Honor your core priorities -- Bookend the future -- Set a tripwire -- Trusting the process.