Includes index.

[ch]. 1.Negotiation -- [ch]. 2. I win, you lose negotiation (an exercise in flawed logic) -- [ch]. 3. Win-win negotiation -- [ch]. 4. Three Ps (and the big L) -- [ch]. 5. Prepare or else -- [ch]. 6. Probe, probe, probe -- [ch]. 7. Propose but not too fast: getting the other side to go first -- [ch]. 8. Difficult negotiators -- [ch]. 9. Negotiating from weakness -- [ch]. 10. Unlocking deadlocks -- [ch]. 11. Building relationships -- [ch]. 12. Portable negotiator: put the power of nice in your pocket.