Includes index.

Pt. 1. The Oz principle: getting results through accountability -- Off to see the wizard: searching for greater accountability in business -- The yellow brick road: getting stuck in the victim cycle -- There's no place like home: focusing on results -- Pt. 2. The power of individual accountability: moving yourself above the line -- The lion: mustering the courage to see It -- The tin woodsman: finding the heart to own It -- The scarecrow: obtaining the wisdom to solve It -- Dorothy: exercising the means to do it -- Pt. 3. Results through collective accountability: helping your organization perform above the line -- The good witch Glinda: mastering above the line leadership -- The Emerald City and beyond: getting your entire organization above the line -- Somewhere over the rainbow: applying Oz principles to the toughest issues in business today.