1: Understanding the challenge -- Avoiding common traps -- Bargaining and its alternatives: costs, benefits, and beyond -- Recognition, legitimacy, and morality -- 2: Global devils -- Rudolf Kasztner: bargaining with the Nazis -- Winston Churchill: May 1940 --should Churchill negotiate? -- Nelson Mandela: apartheid in South Africa -- 3: Business devils -- Giant software wars: IBM vs. Fujitsu -- Disharmony in the symphony -- 4: Family devils -- A devilish divorce -- Sibling warfare -- Conclusion: lessons learned.