The quaint Indiana town of Pleasant Creek is bustling with activity as Christmas draws near. Boston native and innkeeper Liz Eckardt is learning to embrace her new home's holiday traditions and welcome the slower-paced life at the heart of Amish country. The little town is brimming with yuletide cheer and the brisk air is filled with the smell of freshly baked Christmas cookies and the merry sounds of carolers. Liz is certain her godson, Steve, coming home for the holidays from his military post overseas, will appreciate the comfort and joy that only a nice simple country Christmas can bring. Unfortunately for Liz, 'tis the season for unexpected mysteries and unwelcome surprises. Instead of her beloved godson arriving on the Olde Mansion Inn's doorstep, who should appear but Liz's troublesome ex-fiancé, Matt, demanding a room and much of her time and patience. Meanwhile, frightening packages from a sinister Santa have been appearing on the doorsteps of several local businesses, each filled with a variety of unsavory items and a card bearing a single chilling word: Heartless. With each new delivery, the contents of the packages become more and more disturbing and Liz is determined to find out why the culprit is dead set on ruining Christmas for everyone.