Chap. 1. The pain -- Chap. 2. The problem -- Chap. 3. The solution -- Part 1. Find your voice. Chap. 4. Discover your voice : unopened birth--gifts -- Chap. 5. Express your voice : vision, discipline, passion and conscience -- Part 2. Inspire others to find their voice. Chap. 6. Inspiring other to find their voice : the leadership challenge -- Chap. 7. The voice of influence : be a trim-tab -- Chap. 8. The voice of trustworthiness : modeling character and competence -- Chap. 9. The voice and the speed of trust -- Chap. 10. Blending voices : searching for a third alternative -- Chap. 11. One voice : pathfinding shared vision, values and strategy -- Chap. 12. The voice and discipline of execution : aligning goals and systems for results -- Chap. 13. The empowering voice : releasing passion and talent -- Chap. 14. The 8th habit and the sweet spot -- Chap. 15. Using our voices wisely to serve others -- Appendix 1. Developing the 4 intelligences/capacities : a practical guide to action -- Appendix 2. Literature review of leadership theories -- Appendix 3. Representative statements on leadership and management -- Appendix 4. The high cost of low trust -- Appendix 5. Implementing the 4 disciplines of execution -- Appendix 6. xQ results -- Appendix 7. Max & max revisited -- Appendix 8. The FranklinCovey approach -- Notes -- Index -- About FranklinCovey-- About the author.