"Jonathan Bush of athenahealth leads readers through the underbelly of American health care, which has missed the customer service revolution of the past two decades, while reflecting on his own journey from ambulance driver to CEO of one of the nation's fastest growing tech companies. He offers a vision and plan for disrupting the current system and pushes to restore the sanctity of the physician-patient experience. The key, he argues, is more innovation, less regulation, and a wider range of choices for customers"--Provided by publisher.

Includes index.

Part one. My journey through health care. The reason I'm here ; Launching a Starbucks for birthing ; The pivot ; Government (or, how my cousin, the President, almost killed my company) -- Part two. Disrupting the ecosystem. Tottering titans ; The crazy ones ; Making money with primary care ; The medical home in the woods -- Part three. The future of technology in health care. Software wars ; More disruption, please ; Stark choices ; Fast data ; Where do we go from here?