Bosses and employees featured on television show, "Undercover Boss," share lessons learned as well as the formative experiences that resulted from being on the show. Show creators / executive producers Lambert and Holzman reveal how they came up with the idea for the show and found a dynamic group of bosses willing to go undercover--on camera--in this thoroughly new experiment. Features all-new interviews and insights with the bosses and employees of the nine businesses featured on Season 1 as well producers' notes on behind-the-scenes.

Sorting through the garbage: Waste Management: Larry O'Donnell, president and COO -- Wings, women and beer: Hooters of America: Coby Brooks, president and CEO -- Necessities of life: 7-Eleven: Joe DePinto, president and CEO -- An American love affair: White Castle: Dave Rife, owner -- Time to get personal: Churchill Downs: Bill Carstanjen, COO -- Looking for fulfillment: GSI Commerce: Michael Rubin, founder and CEO -- What riches can't buy: Herschend Family Entertainment: Joel Manby, president and CEO -- Troubles down the drain: Roto-Rooter: Rick Arquilla, president and COO -- Say it with flowers: 1-800-Flowers: Chris McCann, president and COO.