Includes index.

What is discrimination? -- Laws prohibiting discrimination -- What is discrimination? -- Discrimination based on disability -- Genetic discrimination -- When and how discrimination occurs -- What is harassment? -- Which laws apply to your company? -- What is harassment? -- Who is a harasser? -- Who can be harassed? -- What is not harassment? -- Policies prohibiting harassment and discrimination -- Benefits of an effective policy -- Elements of an effective policy -- Complaint and investigation procedures -- Review the policy regularly -- Training -- benefits of training -- Combined training session for supervisors and employees -- Separate sessions -- How to conduct training -- Who conducts training -- Diversity training -- Investigating complaints -- Receiving a complaint -- Conducting and investigation -- Concluding your investigation -- Documentation -- What your documentation should look like -- what documents you should have -- Document management -- After the investigation -- Dealing with the aftermath of a complaint retaliation -- Getting others involved -- Dealing with government agencies -- The role of fair employment agencies -- The complaint process -- Preparing for an agency investigation -- Mediation -- Your role in dealing with investigative agencies -- Lawsuits -- Why employees sue -- How lawsuits work -- Alternatives to litigation -- Your role in a lawsuit -- If you are sued personally.